IFFCO Tokio General Insurance
Private general insurer
Insurer claim record (FY24–26 average, NL-37)
87.29%
Claims settled by number, NL-37 Ditto method, FY24–FY26.
Complaints per 10,000 claims, FY24–26 average
39.2
FY26: 63.88. Source: NL-45 grievance disclosures.
Above the benchmark of 20 for general insurers.
Incurred claim ratio (FY25)
83.74%
Claims paid out as a share of premium earned. FY23 111.18%, FY24 107.46%. Source: IRDAI annual reports.
Within the healthy range.
Network hospitals
8,000+ hospitals (insurer-stated)
As stated by the insurer.
Flags
- Worsening CSR and complaints
Source: Ditto Data Lab compilation of IRDAI NL-37, NL-45 and annual reports, 7 September 2026. CSR by number of claims, NL-37 Ditto method.