The New India Assurance
Public-sector general insurer
Insurer claim record (FY24–26 average, NL-37)
98%
Claims settled by number, NL-37 Ditto method, FY24–FY26.
Complaints per 10,000 claims, FY24–26 average
5.66
FY26: 6.62. Source: NL-45 grievance disclosures.
Below the benchmark of 20 for general insurers.
Incurred claim ratio (FY25)
100.98%
Claims paid out as a share of premium earned. FY23 103.33%, FY24 105.87%. Source: IRDAI annual reports.
Pays out more than it earns; premium-hike risk.
Network hospitals
2,000+ hospitals (insurer-stated)
As stated by the insurer.
Flags
- Largest health GWP
- ICR over 100%
Source: Ditto Data Lab compilation of IRDAI NL-37, NL-45 and annual reports, 7 September 2026. CSR by number of claims, NL-37 Ditto method.